Help and Support
Am I buying a file or an embroidered item?
You are buying digital machine embroidery files. No clothing, patch, fabric, machine or physical parcel is supplied.
What is included in my download?
Each purchased design has its own ZIP archive containing the exports available for that design, a LIRE-MOI.txt information file and a CONTENU.json inventory. Formats, size labels and any separate parts depend on the product listing. Buying one design does not give access to the whole catalogue.
How do I receive my files after payment?
After successful payment, download instructions are made available for your order and sent to the email address used at checkout. Your link is personal: keep it for your own use and do not publish it.
Do I need to unzip the download before stitching?
Yes. Download and extract the archive on your device. Read LIRE-MOI.txt, choose the appropriate export and transfer that file using your machine’s instructions. The ZIP itself is not a design to send directly to your machine. Read the download and extraction guide.
Will this design work with my machine?
Check your exact machine model, its supported formats, the export’s dimensions and the usable embroidery area. A file extension alone does not guarantee compatibility. Not every format is available at every size. Understand machine file formats.
Does a “4 inch” size label mean it fits my hoop?
The size label does not replace the file’s actual dimensions. Compare the width and height stated for your chosen export with your hoop’s usable area. If a measurement is not listed, ask before buying rather than infer it from another format. Check dimensions and hoop fit.
Can I resize the file?
Changing dimensions, density or stitches can change the result. Keep the original and check what your software supports before editing. Prepare a test on scrap material using your project’s fabric, thread and stabilizer. The product preview does not guarantee identical results on every material.
I cannot find the email or my link is not working.
Check your spam folder and the email address used at checkout. If the issue continues, email contact@noreadesigns.com with your order number and a description of the issue. Do not post passwords, bank details or download links in a public space.
What if I receive an incorrect or defective file?
Email contact@noreadesigns.com with the design, the affected export, your machine model and any error message. We will review the issue and propose an appropriate solution. A digital product does not remove your statutory rights if it is not supplied or does not conform to its description.